Home
Shop
Checkout
0Wishlist
Account

1. Do you ship across India?

Yes. Pure Basico currently ships to locations across India. International shipping is not available at this time.

2. How long does order processing take?

Orders are generally processed within 1–2 business days after successful payment confirmation.

3. When will I receive my order?

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times may vary due to location, weather, public holidays, or logistics delays.

4. How can I track my order?

Once your order has been dispatched, you will receive a tracking link via email or SMS.

5. What payment methods do you accept?

We accept secure online payments through major credit cards, debit cards, UPI, net banking, wallets, and Cash on Delivery (where available).

6. Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once shipped, cancellation requests cannot be accepted.

7. Can I return skincare products?

Due to hygiene and safety reasons, opened, used, or tampered products cannot be returned.

8. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with:

  • Order Number
  • Product photographs
  • Package photographs
  • Unboxing video
  • Description of the issue

Our support team will review your request and provide an appropriate resolution.

9. When will I receive my refund?

Approved refunds are processed within 7–10 business days to the original payment method. For Cash on Delivery (COD) orders, refunds may be made via bank transfer.

10. Will I get a refund if the product doesn’t suit my skin?

No. Refunds or replacements are not provided for skin sensitivity, allergic reactions, personal dislike of fragrance or texture, or if the product does not deliver expected results, unless a verified manufacturing defect is found.

11. Are your products suitable for all skin types?

Our products are formulated for a wide range of skin types. However, every individual’s skin is unique. We recommend performing a patch test before first use.

12. How can I contact Pure Basico?

For any questions or support, please contact us:

Email: purebasicohelp@gmail.com

Phone: +91 80077 74182