Refund and Returns Policy
Return Eligibility
Due to the nature of skincare and personal care products, opened or used products cannot be returned for hygiene and safety reasons.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To process your request, please provide:
- Order Number
- Product Images
- Packaging Images
- Description of the issue
Refund Approval
Once the issue is verified, Pure Basico may offer:
- Product Replacement
- Store Credit
- Refund (where applicable)
Refund Timeline
Approved refunds will be processed within 7–10 business days to the original payment method.
Non-Returnable Items
- Opened products
- Used products
- Products damaged due to misuse
- Promotional or clearance items
Contact
For return or refund assistance:
Email: purebasicohelp@gmail.com
Phone: +91 80077 74182