Shipping Policy
Shipping Coverage
Pure Basico currently ships only within India.
At present, international shipping is not available.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Metro Cities: 2–5 business days
- Tier 2 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Please note that these are estimated delivery timelines and actual delivery may vary.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Shipping Partner
Orders are shipped through Delhivery or other authorized logistics partners to ensure safe and timely delivery.
Order Tracking
Once your order has been dispatched, you will receive tracking details via email or SMS. You can use the tracking information to monitor your shipment status.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation or logistics disruptions
- Government restrictions or regulatory requirements
We appreciate your patience in such situations.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
If an incorrect or incomplete address results in additional shipping costs, failed delivery, or return of the shipment, any extra charges may be borne by the customer.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery. Kindly share clear photographs of the product and its packaging so we can investigate and assist you promptly.
Contact Us
For any shipping-related queries, please contact us:
Email: purebasicohelp@gmail.com
Phone: +91 80077 74182